14.01 The Fund will acknowledge complaints submitted in writing to the Administrator, who shall then communicate same to the commissioners or executive committee, if established, at the next regularly scheduled meeting.

14.02 The commissioners or executive committee, if one is established, in considering a complaint shall, by recorded vote, take the action as deemed appropriate by the commissioners or executive committee, as the case may be, and direct the Administrator to so notify complainant and commissioners from complainant's member if the member is a member of the Fund. Any complainant not satisfied with the decision of the commissioners or executive committee will have the opportunity to have a hearing before said commissioners or executive committee at the next regularly scheduled meeting.

14.03 The Administrator shall record all complaints as well as disposition of same.

14.04 If the complaining party is dissatisfied with the Fund commissioners or Executive Committee’s decision, the complaining party may appeal this determination to the American Arbitration Association for binding arbitration